Refund policy

Last Updated: December 03

Thank you for shopping with Huina Toys. We want every customer to feel confident when purchasing from us. The following Refund & Returns Policy outlines your rights, our responsibilities, and the procedures for returns, refunds, cancellations, and item replacements.

Huina Toys is operated by:

HUINA TOYS
Registered Office: Room 1205C, Tianlong Mobile Headquarters Building, Tongfa South Road,
Xili Community, Xili Sub-district, Nanshan District, Shenzhen City, Guangdong Province, China
Business Registration Number: 91440300MA5G8UAC8Q
Customer Support Email: support@huina-toys.com

✔️ 10-Day Return Window

We accept returns within 10 days of delivery.

To qualify, items must be:

  • Unused

  • In brand-new condition

  • In original packaging

  • Free of damage not caused during shipment

No restocking fees apply.

We do not accept returns for:

  • Final-sale or clearance items

  • Items returned without prior authorization

  • Items damaged by misuse or improper operation

✔️ Free Return Shipping

We cover return shipping for defective or incorrect items.

For all other returns (change of mind, unwanted, no longer needed), return shipping is free, but items must meet return eligibility standards.

✔️ Order Cancellation

You may cancel your order before it ships for a full refund.

Once an order has been processed or shipped, cancellation is no longer possible, but you may still request a return after delivery.

✔️ Damaged, Defective, or Missing Items

If your product arrives damaged or defective:

  1. Contact us within 10 days of delivery.

  2. Provide photos/videos of the issue.

  3. We will offer:

    • Free replacement parts, or

    • A full replacement item, or

    • A refund (in rare cases)

Depending on the situation, items may need to be returned.

✔️ Refund Processing Time

Once your return is approved and received:

  • Inspection time: 1–3 business days

  • Refund issuance: back to your original payment method

  • Depending on your bank, it may take 3–7 business days to appear

✔️ How to Start a Return

To initiate any return, replacement, or eligibility check, contact us:

📧 Email: support@huina-toys.com
📨 Website Inbox Messaging: Available on our website

Unauthorized returns will not be accepted.